Shipping & Return Policy

Shipping

Orders will be shipped within 7 business days at the most, 3 business days is typical. Shipping is free for orders of $75 and more. Reasonable first class rates based on weight for orders under $75. Priority Shipping is also available at an additional standard USPS charge. 

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that because each item is handmade for the customer at the time of the order, some of the more intricate designs are subject to a 15% restocking fee. This is not the case for simple pieces, only more complex designs. 

PLEASE notify us prior to the item being sent back and a return authorization will be issued.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at bbenijewelry@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bbenijewelry@gmail.com and send your item to: P.O. Box 751 Westfield Massachusetts US 01086.

Shipping
To return your product, you should mail your product to: P.O. Box 751 Westfield Massachusetts US 01086

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Please use a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged packages.